FAQs
Frequently Asked Questions
General Service Questions
Yes. Our caregivers can provide verbal medication reminders and help track basic schedules. However, they cannot administer medications, inject insulin, or handle controlled substances. This ensures we remain within our non-medical scope while supporting client safety.
For safety and insurance reasons, our caregivers do not use their personal vehicles to transport clients. In many cases, a caregiver can drive you to appointments, errands, or social outings using your own vehicle, provided it is covered by an active full-coverage auto insurance policy. Caregivers are also happy to accompany you on public transportation or during rides arranged through family, friends, or local transport services to ensure you have support every step of the way.
Yes. We offer overnight care through our Continuous and Flexible Timeframes (CAFT) model. This provides extended support, including personal care assistance, monitoring, redirection, and a calm, reassuring presence throughout the night — offering comfort and peace of mind for clients and families.
We support non-medical needs for clients with chronic conditions. While we do not provide skilled nursing, we can assist with healthy routines, meal preparation aligned with dietary needs, medication reminders, documentation support, emotional reassurance, redirection, and daily wellness check-ins. We also collaborate with families and medical teams when appropriate.
Yes. All caregivers are trained in CPR, First Aid, and basic disaster response, including fire safety and severe weather protocols. They follow procedures such as redirection, contacting supervisors, and calling 911 when needed. While they are not licensed medical professionals, they are equipped to respond effectively in urgent situations.
Yes. We can provide non-binding, organizational support such as gathering paperwork, reviewing schedules, and assisting clients with calls to providers. We can also help with writing support when dictated by the client. We do not provide legal or financial advice, and all work is completed with the client’s full direction.
We provide ongoing, relationship-based non-medical support — focusing on companionship, safety, routines, and daily living. Home health is typically short-term medical care provided by licensed professionals for a specific medical need.
Billing & Services
We currently accept cash, check, Venmo, and CashApp. Credit card payments will be available soon.
Yes. Your care coordinator can guide you through submitting our bills for payment.
Services are billed weekly.
Yes. We have a 2-hour minimum for Companion Care and Personal Care services. Wellness Checks and Shower Services are billed per service.
Please contact your care coordinator as soon as possible.
Each situation is unique. We offer discounts for veterans, first responders, teachers, and essential workers.
Caregiver Questions
All caregivers complete a multi-step hiring process including interviews, background checks, and at least 10 hours of orientation training.
We strive to provide consistency while ensuring coverage for your needs. You may have one or more caregivers assigned depending on your care plan and schedule.
We are committed to fulfilling your care plan and will arrange for another qualified caregiver if needed.
Absolutely. We match caregivers’ strengths and experience to your needs and preferences.
Yes. All caregivers pass a thorough background screening before hire.
Scope
We offer Wellness Checks, Companion Care, Daily Living Assistance, Shower Service, Personal Care, and Respite Care. See our Services page for full descriptions.
No. We are a non-medical services provider.
Yes. Companion Care and Daily Living Assistance can include errands and coordinating transportation.
Yes. Our CAFT model is designed to provide flexible and extended care when needed.
We are a pet-friendly business. While we cannot provide full pet care such as walking or grooming, we are happy to include pets in the course of our work where appropriate.
Scheduling
We request at least 48 hours’ notice when possible, though more notice helps ensure the best match.
Yes. We will make every effort to accommodate urgent requests.
Yes. We charge time and a half for federal holidays, but there is no weekend surcharge.
Please contact your care coordinator for all schedule adjustments.
No. We understand life happens, though advance notice is always appreciated.
Safety
We maintain standard precautions including hand hygiene, PPE when needed, and equipment cleaning. Caregivers are trained to identify and address safety hazards.
While we do not provide medical assessments, we can offer safety recommendations based on experience.
We follow the A.P.I.E. method: Assess the situation, Plan the response, Implement the plan, and Evaluate outcomes. We call for medical help when needed, provide CPR/First Aid if required, and notify family and supervisors.
Yes. All caregivers maintain current CPR and First Aid certification.
We can recommend and assist with monitoring or alert systems as needed, on a case-by-case basis.